Lowongan Kerja PT Bank SeaBank Indonesia Jakarta

1. Team Leader Quality Assurance

Job Description :

• Evaluate all documents and work papers related to quality checking in the Collection & Asset Recovery Division.
• Monitor the precision and accuracy of the QA implementation process.
• Review all reports related to billing code of ethics verification reports for internal and external parties.
• Examine the reports related to the results of the code of ethics examination.
• Provide recommendations based on inspection results to trainers and related functions in the Collection & Asset Recovery Division.
• Coordinate with partners regarding QA findings.
• Monitor the progress of implementation of improvement plans by partners based on QA findings.
• Review and evaluate team performance, provide learning opportunities or training, and taking corrective action, for the team to work with maximize your potential.
• Prepare each team performance report weekly, monthly, yearly to support evaluate future team performance.

Requirements :

• Minimum bachelor’s degree from any fields.
• Minimum 4 (four) years of experience in similar role at banking or related industry
• Able to operate Microsoft Office, particularly PowerPoint & Excel.
• Understands BI regulations, OJK regulations, and other regulations related to banking activities.

2. Collection & Asset Recovery Trainer

Job Description :

• Create the Collection Team’s training work plan (including curriculum & training materials, making quiz, written tests, and roleplays), also creating the training reports to be submitted
• Ensure the training program is completed according to the timeline and requirements standardized
• Follow up on QC results to fulfill the training needs
• Analyze training results on a regular basis to be submitted to management, to find out which parts need to be improved or strengthened
• Update with any new banking products
• Validate SOP flow process

Requirements :

• Minimum Bachelor’s degree graduate
• Minimum 3 years of experience as Collection/Asset Recovery Training
• Great public speaking is a required skill
• Understands regulations & procedures related to the banking industry
• Able to operate Microsoft Office

3. Team Leader Customer Operations

Job Description :

• Involve and provide solutions to problems experienced by customers that cannot be handled by L1 Agents, to maintain customer satisfaction and Agent capability.
• Switch L1 agents to serve customers in accordance with specified service quality standards
• Monitor and evaluate Agent performance, provide learning or training opportunities, and take corrective action, so that Agents perform according to their productivity potential.
• Ensure L1 agent productivity meets specified targets
• Prepare and create Agent performance reports every week/month/year, to support future team performance evaluations.

Requirements :

• Minimum 3 (three) years working as a contact center in the banking industry or technology company
• Minimum Bachelor’s degree from any major
• Understand the operation of information & computer systems
• Understand verbal & non-verbal communication methods
• Able to communicate using minimally passive English
• Understand data processing and reporting

4. Team Leader Desk Collection

Job Description :

• Provide guidance and coaching to enhance team members’ skills and productivity.
• Managing, evaluate and monitor team performance.
• Ensuring compliance with regulations and implementing strategies to maximise collection efficiency.
• Create report for collection activities and check the accuracy of billing results reports.
• Receive escalation of questions/complaints/cases from agents to ensure problems are handled according to applicable procedures.
• Collaborate with other departments to enhance overall collection strategies. 

Requirements :

• Minimum Diploma Degree from any field
• Minimum 2 years of relevant experience from banking or financial services industry
• Strong communication and leadership skills.
• Proficient in Microsoft Office (especially PowerPoint and Excel)
• Understand the laws and regulations from BI, OJK, and other regulators related to banking activities 

5. Operations Project & Policy

Job Description :

• Identifying the trend and development of technology, issues, and changes in regulation related to KYC (Know Your Customer) & AML/CTF Ops
• Coordinate with all stakeholders in coordination, execution, and monitoring projects related to KYC & AML/CTF Ops
• Conducting User Acceptance Test related to the development of the KYC & AML/CTF OPS system features to ensure usability and its compatibility.
• Monitor and prepare reports related to the performance of KYC & AML/CTF Ops based on the specified matrices
• Monitor the completeness and relevance of SOP documents in the KYC & AML/CTF Ops department.
• Coordinate with all position stakeholders in reporting and collecting data related to documentation and reports at KYC & AML/CTF Ops.

Requirements :

• Minimum bachelor’s degree from any major
• Minimum 3 year of experience in relevant field, prior experience in Banking Industry will be an advantage
• Excellent communications skills, project management and time management